Help CenterThe release of Admin By Request for Windows 8.4 introduces key improvements that enhance the overall security and usability of the platform. With the integration of the new "Secure Remote Access" product and upgrades to existing features, this version aims to provide IT administrators with better control and users with more seamless experiences.
Key Features of Windows 8.4
Introducing Remote Support
One of the standout features in Windows 8.4 is the support for Remote Support, part of the newly revamped "Secure Remote Access" product. This feature enables portal admins to establish a connection to an endpoint, either initiated by the admin or by the user. The session can be controlled by either party or limited to a view-only mode for the admin. Every session is fully audited and can be recorded for later review, ensuring transparency and security.
Improved Tray Tools Applets
The update also brings significant enhancements to two tray tool applets: Uninstall Programs and Network Adapter Settings.
- Uninstall Programs: Pre-approval for uninstalls is now integrated into this applet, streamlining the process for users while maintaining security oversight.
- Network Adapter Settings: The applet now includes a "details" view for each network interface, supporting multiple IP addresses, gateways, and DNS entries. This improvement gives users and administrators better visibility and control over network configurations.
Instant Break Glass Accounts
The Break Glass feature, which allows administrators to gain emergency access to endpoints, now takes effect instantly once initiated from the portal. This eliminates the need for a reboot, which is particularly beneficial for servers and other critical systems. The instant effect relies on the endpoint's ability to contact the MQTT broker, ensuring that emergency access is always available when needed.
Instant Remote Diagnostics and Local Admin Clean-up
Similar to the Break Glass feature, the Remote Diagnostics and Local Admin Clean-up functions now take effect instantly. This allows administrators to quickly troubleshoot issues and manage local admin accounts without delays, provided the endpoints can communicate with the MQTT broker.
Real-time Approval Requests
In previous versions, users had to wait for approval notifications via email when requesting elevation. With Windows 8.4, approval requests are displayed in real-time on endpoints, significantly reducing wait times and improving user experience. This feature ensures that users can proceed with their tasks almost immediately after making an approval request.
Update Process Management
Admin By Request continues to deploy software updates through its Auto-Update process. However, the release of new versions to all customers is delayed by 4 to 8 weeks after initial release to allow for further testing and feedback. This cautious approach helps mitigate potential issues that could arise post-beta testing. Administrators who wish to receive the latest updates sooner can request them through the support portal.
Conclusion
Admin By Request for Windows 8.4 introduces vital enhancements that bolster security, streamline remote access, and improve overall usability. With features like instant Break Glass accounts, real-time approval requests, and the new Remote Support functionality, this update ensures that IT administrators can manage their environments more effectively while providing users with a smoother and more responsive experience.