Help CenterAre you considering revoking admin rights for end users or have you already made the change? While this move can enhance security, it often leads to a less favorable user experience and increased operational challenges.
When end users lose their admin rights, they are no longer able to perform tasks that previously required these privileges, such as installing new software or modifying system settings. This limitation frequently results in a higher volume of support requests directed to the Helpdesk team. Every time a user needs to install software or make changes to their OS, they must contact the Helpdesk, causing delays and adding to the team's workload.
The situation becomes even more cumbersome when Helpdesk teams need to assist users without admin rights. Typically, technicians must either input their own admin credentials or log into the device using their credentials, which further extends resolution times and complicates support efforts.
AdminByRequest offers an effective solution to these challenges. It empowers users to install software and make necessary system changes through a whitelist-based approach, without granting them full administrative rights. This setup helps maintain security while providing users with the flexibility they need.
Key features of AdminByRequest include:
1. Granular Control: AdminByRequest allows for the creation of specific whitelists for applications and processes. This means users can gain temporary elevation of privileges for particular tasks without the need for full admin rights.
2. Streamlined Approval Process: The system features a quick and efficient approval process for per-application or per-process elevation. This reduces the need for extensive Helpdesk involvement and speeds up user access to necessary tools and functionalities.
3. Enhanced Helpdesk Support: The support assist feature in AdminByRequest enables Helpdesk teams to provide remote assistance more effectively. It allows technicians to elevate their privileges for a short duration while the user remains logged in, thus facilitating a faster and more seamless support experience.
By implementing AdminByRequest, organizations can strike a balance between maintaining robust security and ensuring a smooth, efficient user experience. This approach reduces the need for constant Helpdesk intervention, minimizes delays, and enhances overall productivity.
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