Cases

Cases lists the recommendations assigned to you to fix or review: your personal work queue in Griffin31.

How a Recommendation Gets to Cases

Someone opens a case on a recommendation:

Open the recommendation and select Open case at the bottom of the panel.
Choose the teammate under Assign to, and add an optional Assignment note.
Select Open case.

Griffin31 emails the person you assign. See Recommendations.

Every recommendation assigned to you appears in Cases.
Search the list to find a case.
Show or hide columns and save your own table views, as on the Recommendations page.
Open a case to see the recommendation’s details, Evidence and fix steps.

On the Recommendations page, the Assigned to column shows who owns each recommendation.

Cases is the first step toward a full case and ticketing system in Griffin31. More features are on the way. Watch the Release Notes.